SHIPPING & RETURNS
Shipping Policy
Thank you for choosing Lovelee Cosmetics for your purchase! We want to ensure you have a smooth shopping experience with us. Please review our shipping policy below for important information regarding shipping:
1. We currently offer standard shipping for all orders (U.S ORDERS ONLY)
2. Orders are typically processed and shipping within 2-3 business days of the order being placed, excluding weekends and holidays. Orders placed after 12:00 PM EST will be processed the following business day.
3. Once your order has been shipped, the estimated delivery time will depend on your location. Most orders within the United States will be delivered within 3-7 business days. Please note that shipping times may vary due to factors beyond our control, such as weather conditions or carrier delays.
4. Shipping charges will be calculated at checkout based on the weight of the items in your order and the shipping destination.
5. Once your order has been shipped, you will receive a shipping confirmation email with your tracking information. You can use the tracking number to monitor the status of your shipment and estimated delivery time.
6. At this time, we only ship orders within the United States.
Return & Exchange Policy
Returns
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We accept returns on unused and unopened products within 14 days of the purchase date.
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To initiate a return, please contact ashsmallbeauty@gmail.com
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The customer is responsible for the return shipping cost
Exchanges
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We offer exchanges for products of equal or lesser value within 14 days of the purchase date.
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To initiate an exchange, please contact ashsmallbeauty@gmail.com
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The customer is responsible for any associated shipping cost.
Damaged or Defective Products
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If you receive a damaged or defective product, please contact us within 7 days of receiving your item.
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Provide detailed information and photos of the damage or defect to expedite the resolution process.
Non-Returnable Items
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For health and safety reasons, we cannot accept returns on any used or opened products.